Junior Helpdesk Agent (m/f/d) with German
About the Role
Join KlusAI as a Junior Helpdesk Agent and become the first point of contact for users navigating IT challenges. You'll provide essential technical support, manage end-user devices, and help maintain a stable IT environment while developing your expertise in a professional consulting setting.
This role is perfect for IT support professionals with hands-on experience who are ready to grow their technical skills. You'll work with modern Microsoft technologies, solve real-world problems daily, and contribute directly to user satisfaction and operational excellence.
What You'll Do
- Provide first-level support for hardware, software, and user IT issues, troubleshooting and resolving incidents independently
- Manage and document support requests using ticketing systems, delivering remote support and escalating complex issues appropriately
- Install, configure, and maintain desktop computers, laptops, printers, and mobile devices across the organization
- Support user administration in Microsoft 365 and Active Directory, including account setup and permissions management
- Perform systematic troubleshooting with accurate technical documentation and identify incidents requiring escalation to higher-level support
- Assist with onboarding activities, user account provisioning, and device deployment
- Maintain high customer satisfaction through responsive, professional user support and adherence to service standards
What We're Looking For
- Practical experience in a First-Level Support or Helpdesk environment with proven troubleshooting skills
- Strong knowledge of Windows 10 and Windows 11 environments with hands-on experience
- Experience with Microsoft 365 administration and user management tasks
- Working knowledge of Active Directory including users, groups, and computer objects
- Experience configuring and supporting client devices, notebooks, printers, and mobile devices
- Understanding of networking fundamentals: TCP/IP, DNS, DHCP, and VPN
- Experience with ticketing systems and remote support tools
- Structured, methodical approach to troubleshooting with strong documentation skills
- German language proficiency at C1 level
- English language proficiency at B2 level
Nice to Have
- Experience with Windows Server environments
- Knowledge of Group Policy Objects (GPO)
- Familiarity with PowerShell scripting
- Basic Linux administration skills
- Understanding of escalation procedures and ITIL frameworks
Why Join KlusAI
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Research That Ships
We publish on IEEE and arXiv, then deploy to production. Your work has real-world impact for enterprise clients across Europe.
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AI-Native Culture
Work at a company built on AI from day one. Every process, tool, and workflow is designed with an AI-first mindset.
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Learn and Grow
Collaborate with 300+ specialists across engineering, design, and research. Mentorship, open collaboration, and continuous learning are built in.
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Flexibility and Balance
Remote-friendly, async-first culture. EU-based with global reach — work where you're most productive.